Delivery and Returns
Delivery
UK Orders
Standard Shipping £6 (4-10 days delivery)
USA Orders
Standard Shipping Free (2-5 days delivery) from our USA warehouse
European Orders
DHL Shipping €20 (4-10 days delivery)
Other International Orders
Shipping costs are calculated at check out
Depending on the location orders will arrive in between 4-14 days.
Delivery Times
If you have any special requirements or are unsure about delivery times for your country please do not hesitate to contact us.
White Lotus Beauty LTD Returns Policy
We believe you will be delighted with the products however if for any reason you do encounter a problem White Lotus are there to help.
White Lotus Beauty wholeheartedly endorses and complies with the EU Consumer Protection Distance Selling Regulations (DSR) 2000. This is covered under EU Directive 97/7 EC.
These regulations are designed to protect consumers and allow them similar protection to that experienced when shopping in person. We hope that by following these regulations we allow consumers to shop with more confidence and trust online.
A step by step Guide to the white Lotus Returns Policy
1. All customers have the right to cancel the contract of sale within 14 days of receiving the goods sold.
2. Cancellation of the sale must be sent to White Lotus in a durable form such as an email, mail or fax. Proof of the sending of this document must be retained.
3. This returns policy by law does not apply to 'goods that by reason of their nature cannot be returned'. This includes all sterile products such as dermal rollers that are packaged in tamper evident packaging and have been opened. It also includes the White Lotus range of beauty products if opened or tampered with in any way.
4. The cancellation policy also does not apply to any 'audio or visual recordings that the customer has unsealed or viewed. This includes the White Lotus online training courses. If online courses have been accessed, no refund will apply.
5. Customers pay the full costs of returning the goods to the address stipulated by White Lotus Beauty.
6. Customers have a statutory duty of care for all White Lotus goods while in their care and are obliged to take reasonable care when returning goods. White Lotus has the right to appeal any refund if this is not complied with.
7. We request that all goods being returned are returned within 14 days of receipt.
8. White Lotus will refund the cost of the goods including any postage paid at the time of sale within 30 days of receiving a valid cancellation of the contract of sale from the customer.
9. If the goods are faulty on receipt White Lotus will provide a full refund.
10. This Policy does not apply to Business to Business contracts of sale.
11. Once the return has been agreed by email please return items to :
White Lotus c/o Adstral, Hargreaves Rd, Groundwell, Swindon, Wiltshire, SN255AZ
Or if you are in the USA:
White Lotus Beauty
C/O EFS Recieving Department
807 Airport Access rd, unit d
Traverse City
MI 49686